Return & Refund Policy
Return & Refund Policy
Overview
At Lookzz, we want you to shop with confidence. If something isn't quite right with your order, our return process is designed to be straightforward and fair. Please read the policy below before requesting a return.
Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible, you must contact our customer support team within this period.
Returns may be accepted for:
- Damaged or faulty items
- Incorrect items received
- Change of mind (subject to the conditions below)
Change of Mind Returns
If you decide that your purchase is no longer suitable, you may request a return within 14 days of delivery.
- Items must be unused, unworn, and returned in their original condition with any original packaging where possible.
- The customer is responsible for the return shipping costs.
- We recommend using a tracked delivery service, as Lookzz cannot be responsible for parcels lost during return transit.
To begin a return, please contact us at support@lookzz.com. Our team will provide the return instructions and return address.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please notify us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos showing the problem, where applicable
Once your request has been reviewed and approved, we will provide a prepaid return shipping label along with instructions for returning the item.
How to Request a Return
- Contact our customer support within 14 days of delivery.
- Provide your order number and reason for the return.
- Wait for return approval and instructions.
- Return the item using the instructions provided.
Please do not send items back without first receiving return authorization from our team.
Return Shipping
For damaged, faulty, or incorrect items:
- Lookzz will provide a prepaid return shipping label once the return has been approved.
For change of mind returns:
- The customer is responsible for the return shipping costs.
Please ensure returned items are securely packaged to help prevent damage during transit.
Inspection & Refunds
All returned items are inspected within approximately 2 business days after they arrive at our returns facility.
If your return is approved, your refund will be processed within 7 business days and issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to our error or because the item is defective.
Exchanges
Where possible, we offer exchanges for items that are damaged, faulty, or supplied incorrectly.
No Restocking Fees: Lookzz does not charge any restocking fees for approved returns or exchanges.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Lookzz
Email: support@lookzz.com
Phone: +44 7462230636
Address: 30 Hulme Street, Salford, Greater Manchester, M5 4PF, United Kingdom