Payment Policy

Overview

At Lookzz, we are committed to providing a safe, secure, and convenient checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your personal and financial information.

Accepted Payment Methods

We offer a range of trusted payment options to make shopping with Lookzz simple and secure.

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Klarna (where available and subject to eligibility)

Available payment methods may vary depending on your location and device. Any new payment options added to our store will automatically become available at checkout where applicable.

Secure Payments

All payments made on Lookzz are processed securely through Shopify's encrypted payment system. We do not store your full payment card information on our servers.

To protect every transaction, we use industry-standard security measures, including:

• SSL (Secure Socket Layer) encryption
• PCI DSS compliant payment processing
• Tokenized payment technology where supported
• 3D Secure authentication for eligible card transactions

These security measures help protect your payment details throughout the checkout process.

Currency

All prices displayed on Lookzz are charged in British Pounds Sterling (GBP £).

If your bank account or card uses a different currency, your payment provider will apply the relevant exchange rate and any applicable conversion fees.

Payment Processing

Payment is authorised at the time your order is placed. Once your payment has been successfully approved, you'll receive an order confirmation email.

Orders are normally confirmed and prepared for dispatch within 1–2 business days.

Declined Payments

If your payment cannot be authorised, your order will not be processed.

Common reasons include:

• Insufficient funds
• Incorrect payment information
• Bank security checks
• Card issuer declining the transaction

If this happens, you may try another payment method or contact your bank for further assistance.

Order Verification

For security purposes, Lookzz may perform additional verification checks before dispatching certain orders. If further information is required, our customer support team will contact you using the details provided during checkout.

Taxes

Where applicable, prices displayed on our website include VAT in accordance with UK regulations.

If you are ordering from outside the United Kingdom, local customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer.

Refunds

Approved refunds are issued to the original payment method used when placing the order.

Once processed, refunds generally appear within 5–10 business days, depending on your bank or payment provider.

For full details regarding refunds and return eligibility, please refer to our Return & Refund Policy.

Fraud Prevention

To help protect our customers, Lookzz reserves the right to refuse, cancel, or delay any order that appears to be fraudulent or cannot be successfully verified.

Where fraudulent activity or unauthorized payment is suspected, we may work with payment providers and relevant authorities to investigate the transaction.

Contact Us

If you have any questions regarding payments or require assistance with your order, please contact us.

Lookzz
Email: support@lookzz.com
Phone: +44 7462230636
Address: 30 Hulme Street, Salford, Greater Manchester, M5 4PF, United Kingdom