FAQs
Frequently Asked Questions (FAQs)
1. How long does delivery take?
Orders are usually processed within 1–2 business days. Once dispatched, delivery typically takes 7–9 business days within the United Kingdom.
2. Do you offer free shipping?
Yes. We offer free standard shipping on all UK orders.
3. How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your parcel until it arrives.
4. Can I return my order?
Yes. You may request a return within 14 days of receiving your order, provided it meets the conditions outlined in our Return & Refund Policy.
5. Who pays for return shipping?
If you're returning an item because it is faulty, damaged, or incorrect, we'll provide a prepaid return shipping label. For change of mind returns, the customer is responsible for the return shipping costs.
6. When will I receive my refund?
Approved refunds are processed within approximately 7 business days after we receive and inspect the returned item. Depending on your payment provider, it may take a few additional days for the funds to appear in your account.
7. Do you charge restocking fees?
No. Lookzz does not charge any restocking fees for approved returns or exchanges.
8. Can I change or cancel my order?
If your order has not yet been processed for dispatch, we may be able to modify or cancel it. Please contact our customer support team as soon as possible, and we'll do our best to assist you.
9. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna (where available and subject to eligibility).
10. Is my payment information secure?
Yes. All payments are processed securely through Shopify's encrypted payment system. We do not store your complete payment card details, and all transactions are protected using industry-standard security measures.
11. What should I do if I receive a damaged or incorrect item?
Please contact us within 14 days of delivery and include your order number along with photos of the issue. Once approved, we'll provide a prepaid return shipping label and guide you through the next steps.
12. How can I contact Lookzz?
If you need assistance, our customer support team is happy to help.
Lookzz
Email: support@lookzz.com
Phone: +44 7462230636
Address: 30 Hulme Street, Salford, Greater Manchester, M5 4PF, United Kingdom