Refund policy

Return & Refund Policy – Lookzz

At Lookzz, we’re committed to delivering quality and satisfaction. If your purchase isn’t quite right, we’ll do our best to make it right. Please review the return guidelines below to ensure a smooth experience.

Return Period

You may request a return within 30 days of receiving your order. After this period, we cannot accept return requests. Please initiate your return by contacting us at support@lookzz.com.

Return Eligibility Criteria

  • Items must be unused, unworn, and in the same condition as received.
  • All original packaging, tags, and any included accessories must be returned.
  • Products with damage, wear, or signs of use are not eligible.
  • Proof of purchase is required (order number or confirmation email).

Exchange Policy

We can replace items that are damaged, defective, or incorrect. If you’ve received a faulty product, reach out to us within 48 hours of delivery. We’ll arrange for a hassle-free exchange at no additional charge.

Change of Mind or Customer Errors

If you’ve ordered the wrong item or simply changed your mind, we can accept a return as long as the product meets our return criteria. However:

  • You’ll need to cover return shipping costs.

Shipping Your Return

Once your return is approved, send the item to the address below. Be sure to use a trackable shipping method to avoid delays or lost packages.

Lookzz Returns Department

3010 McGowen Street, Apt 4

Houston, TX 77004

United States

Include your Return Authorization Number inside the package. Unidentified returns may be delayed or denied.

How to Submit a Return

  1. Check that your return request is within 30 days of delivery.
  2. Email us at support@lookzz.com with your order number and reason for return.
  3. We’ll review your request and provide return instructions.
  4. Repack the product securely using the original materials.
  5. Include your return authorization and send via a reliable, trackable shipping service.
  6. Email us the tracking number after sending the package.
  7. After inspection, your refund will be processed within 7 business days.

Damaged or Incorrect Deliveries

If your order arrives with the wrong item or is damaged in transit, please notify us within 48 hours of delivery. We’ll cover return shipping and arrange a replacement or refund promptly. Items must be returned within 30 days.

Order Cancellations

If your order has not yet shipped, it can be cancelled for a full refund. If the order has already been dispatched, the regular return process applies.

Lost Packages

If your shipment has not arrived within 2 business days of the expected delivery, reach out to us. We’ll work with the courier to resolve the issue. If confirmed lost, we’ll issue a full refund or replacement.

Refund Processing

  • Refunds are issued once the returned item has been received and approved.
  • Funds are credited to your original payment method within 7 business days.
  • Bank or card provider delays may affect final posting time.

Contact Us

Lookzz

3010 McGowen Street, Apt 4, Houston, TX 77004, United States

Phone: +1 229-329-8320

Email: support@lookzz.com

Please review this policy carefully before initiating a return. By placing an order with Lookzz, you agree to the terms outlined above.